NTB-National Tire & Battery

D. Watkins 2 months ago

Just had a great experience at NTB, which is now Mavis Tires and Brakes. Charlie and Jerry were very accommodating to a quick turnaround with my tire. They kept me updated on the status and progress of my car and got me out and back on my way. I greatly appreciate them and Mavis Tires and Brakes in Frisco

sai kishore 2 months ago

Jerry provided an outstanding experience from start to finish. He was honest, knowledgeable, and took the time to answer all my questions without any pressure. The tires were exactly as described, the pricing was very competitive, and the installation was quick and professional. I truly appreciate his excellent customer service and attention to detail. I highly recommend Jerry to anyone looking for quality tires at a great price.

Raghu Kadali 2 months ago

Great Service and Tesla Savings! I recently took my Tesla Model Y to the NTB on Preston Road in Frisco, and I had an excellent experience, all thanks to Jerry. ​Jerry was incredibly friendly and took the time to be very informative about the service my car needed. To make things even better, he hooked me up with a fantastic discount on my tire rotation. ​Getting this done at the Tesla Service Center would have cost me $200 more! If you drive a Tesla and want honest, knowledgeable service without the massive dealership markup, definitely go see Jerry at this NTB location. I highly recommend them!

Jason B 4 months ago

Something to understand about my 5-star rating, is that I’ve been performing my own automotive work for the past 30 years and am very skeptical of mechanic shops due to past experiences. So when I give this rating, it’s because they’ve earned my trust and I will reuse this shop. A store is only as good as its management and staff and my experience here was outstanding. I came in with a hard to identify & reproduce noise in the suspension. They took the time to listen to me fully, asked my permission to do a test drive to reproduce (which they did), and successfully identified a worn upper control arm that was not visually evident. They showed me exactly what they found and shared additional notes of other maintenance needs to address before failure, such as rear wheel bearings showing issues showing signs of age but not at the point of noise (which is too late if that’s the symptom to service bearings). I felt like it was more of a collaboration on the work and repairs than a “customer at the hands a technical shop”. The staff were all knowledgeable, courteous, and professional. The manager I worked with, John, even ensure his staff had sufficient experience with the work and my ve

Temi Ade 6 months ago

Excellent Timely service for a walk in. I’ve been here twice. First with appointment and Today as walk in. I dread going to the tire shop because of their average wait times, but not here. I was seen immediately. The staff was professional, friendly, knowledgeable, and timely. Location is clean. Only recommendation is a coffee station, but it didn’t matter to me because a fast service is better than long wait times + coffee station. Service by Jeremy & John